Agent Efficiency

Wouldn’t it be nice if your call center agents had one place to turn to…

Customer service plays a key role in a company’s growth and development. Although each industry…

It’s enough to make any veteran inbound call center manager despair. Managers probably try hard…

Who has ever heard the saying, “You can’t measure what you don’t track?” It’s true…

You don’t know what you don’t measure. That is, you might have a general idea…

Employee happiness, engagement, and productivity are always central to a top-notch call center. Gallup, for…

If agents aren’t performing well, neither is the call center. But agents can’t do all…

MIT reports service-based businesses see higher customer satisfaction and retention rates when self-service meets customers’…

According to Esteban Kolsky, a customer strategist and found of ThinkJar, 67% of consumers cite…

Contact center agents are on the frontlines of customer service. The better they do their…

Recently, TCN introduced several updates for its cloud call center platform with more to be…

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations…