Agent Efficiency Archives | TCN

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COVID-19

September 22, 2020
How Your Call Center Can Benefit from TCN Agent Gateway

Wouldn’t it be nice if your call center agents had one place to turn to…

Read time: 2 min
June 12, 2020
3 Call Center KPI That Refine Your Customer’s Experience

Customer service plays a key role in a company’s growth and development. Although each industry…

Read time: 2 min
April 28, 2020
Inbound Call Center Agent 101: What Makes a Great Agent?

It’s enough to make any veteran inbound call center manager despair. Managers probably try hard…

Read time: 6 min
December 11, 2019
Track These Call Center KPIs to Reveal Agents’ Superhero Powers

Who has ever heard the saying, “You can’t measure what you don’t track?” It’s true…

Read time: 7 min
April 5, 2019
The Ultimate Blog for Using Call Center Metrics to Improve Agent Performance

You don’t know what you don’t measure. That is, you might have a general idea…

Read time: 8 min
happy call center agents

January 23, 2019
How Call Center Platforms Increase Agent Happiness

Employee happiness, engagement, and productivity are always central to a top-notch call center. Gallup, for…

Read time: 3 min
December 15, 2018
5 Ways to Improve Agent Performance with Inbound Call Center Software

If agents aren’t performing well, neither is the call center. But agents can’t do all…

Read time: 3 min
November 27, 2018
3 Ways Interactive Voice Response (IVR) Keeps Agents on the Phone

MIT reports service-based businesses see higher customer satisfaction and retention rates when self-service meets customers’…

Read time: 3 min
November 23, 2018
Create Amazing Customer Experiences with Outbound Call Center Software

According to Esteban Kolsky, a customer strategist and found of ThinkJar, 67% of consumers cite…

Read time: 3 min
September 14, 2018
Using Automation and Contact Center Software to Build Productivity and Agent Satisfaction

Contact center agents are on the frontlines of customer service. The better they do their…

Read time: 6 min
May 25, 2018
TCN Improves Customer Insights with Its Cloud Call Center Platform

Recently, TCN introduced several updates for its cloud call center platform with more to be…

Read time: 3 min
March 19, 2018
How Automatic Call Distribution Increases Call Center and Agent Efficiency

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations…

Read time: 2 min