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Every decade or so, there is a natural shift in technology and computing. It’s at…

At the start of the new year, everyone looks forward to a fresh start and…

Debt collection agencies have a lot on their plates. From worries concerning increasing collection rates…

“Press 1 to access payment information payment information, or press 2 to speak to one…

Harmony — everyone likes a good harmony, right? Whether in a song or the workplace,…

For me, this is a topic that plagues so many partner vendors today — locked-in…

Picture this: You work hard to keep your contact center up-to-date with the latest compliance…

Speech recognition technology has come a long way. Gone are the dark ages of call…

When it comes to your outbound call center, you need the best tools and services…

As part of its continued commitment to our customers and transition to the new ‘Operator…

A new year brings new beginnings for your call center. Have you found that your…

What is stopping your call center from making the virtual switch? The year 2020 alone…