tcpa compliance

Jun 10, 2020

Changes to TCPA Compliance Penalties and Call Blocking

Posted In: Call Blocking & Labeling, Compliance Author: Marie Christenson

With ever-changing technology, comes ever-changing rules and regulations. This has especially been the case since the TRACED Act (Telephone Robocall Abuse Criminal Enforcement and Deterrence) was signed in December 2019. As a result, call centers are under the microscope now more than ever. The TRACED Act: Looking Back at the Last Six Months The TRACED […]

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Mar 16, 2020

Q&A: STIR/SHAKEN Technology

Posted In: Call Blocking & Labeling, Strategy Author: TCN

For client questions regarding STIR/SHAKEN, we recommend the following talking points, which are the highlights from the blog post that begins on the next page. What is STIR/SHAKEN? To help combat illegal calls from scammers, fraudsters, and other bad actors, industry standards groups developed STIR/SHAKEN to authenticate callers. How does STIR/SHAKEN work? STIR/SHAKEN relies on […]

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Mar 05, 2020

STIR/SHAKEN Technology: How It Will Impact Your Call Center

Posted In: Call Blocking & Labeling, Strategy Author: TCN

All the talk about STIR/SHAKEN (“Secure Telephony Identity Revisited”/“Secure Handling of Asserted information using toKENs”) has many companies wondering how it may impact their operations. Rest assured, TCN is taking active measures to prepare for STIR/SHAKEN’s implementation and minimize the burden on our clients. Importantly, our clients will not need to do anything to take […]

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Feb 27, 2020

5 Surprising Call Center Technologies to Stop Call Blocking Limbo

Posted In: Call Blocking & Labeling, Cloud Call Center Software, Strategy Author: TCN

Call centers everywhere are on high alert after President Trump signed The TRACED Act into law at the end of 2019. TRACED gives telecom companies the authority to provide cellular customers with a spoofed number alert, a de facto call block action through STIR/SHAKEN technology. Also, Google recently announced all of its Pixel phones will […]

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Jan 28, 2020

TCN to Showcase Its Award-Winning Contact Center Technology at Receivables Management Association International’s 2020 Annual Conference

Posted In: Call Blocking & Labeling, Collections, Conferences & Events, Press Author: TCN

At the conference, TCN will showcase its newest compliance and “call blocking” technology to improve transparency and call labeling accuracy for the U.S. collections industry. WHAT: Hosted by Receivables Management Association International, RMAi 2020 brings together debt buyers, originating creditors, collection agencies, law firms and brokers from around the world to discuss and debrief on […]

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Call Quality Assurance

Dec 03, 2019

Call Blocking and Call Quality Assurance: Ensuring Unlimited Outbound

Posted In: Call Blocking & Labeling, Outbound, Strategy Author: TCN

Outbound calling is all about maximizing the number of connections made by agents with customers. But it’s not always a smooth process. There are regulations that must be obeyed and it’s easy to fall on the wrong side of the law. The document every call center manager needs to read is the Telephone Consumer Protection […]

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Oct 08, 2019

iOS 13 to Silence Unknown Callers

Posted In: Call Blocking & Labeling, Collections, Now Trending, Privacy & Data Security, Strategy Author: TCN

Guest Blog by Molly Weis  Apple iOS 13 Call Silencing Feature Apple released iOS 13 on Thursday, September 19, which came out one day before the launch of the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. Details on new iOS 13 features have been published since earlier this summer, including many improvements to make iPhone fasters, […]

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Oct 02, 2019

TCN and Numeracle To Host “Call Labeling and Call Blocking” Webinar

Posted In: Call Blocking & Labeling, Conferences & Events, Partners, Webinars Author: TCN

WHAT: The Federal Communications Commission’s (FCC) June 2019 declaratory ruling affirmed a carrier’s ability to block robocalls by default. As carriers move forward with implementation, the effects of improper call labeling may negatively impact organizations relying on voice communications to engage with their consumers. TCN, Inc., a leading provider of cloud contact center technology for […]

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Aug 27, 2019

Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.

Posted In: Call Blocking & Labeling, Compliance, Partners Author: TCN

The Story of Call Labeling Technologies: Deconstructed Guest Blog by Molly Weis  Robocall identification solutions designed to block and label the truly illegal and fraudulent calls started appearing in early 2017 in reaction to the increase in phone fraud taking place via the voice channel. This is the point in time when many legal calling […]

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call center software

Jul 16, 2019

TCN and Numeracle™ Announce New Strategic Partnership to Seamlessly Register and Certify Phone Numbers to Avoid Improper Call Blocking

Posted In: Call Blocking & Labeling, Compliance, Partners, Press Author: TCN

St. George, Utah & Arlington, Va. – July 16, 2019 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced a new partnership with Numeracle™, the pioneer of robocall blocking, labeling visibility and control in the calling ecosystem. Through this partnership, TCN customers […]

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