Compliance

As call centers adapt to TCPA regulations, they may forget that staying up-to-date with these…

For any organization’s call center, TCPA penalties can seem daunting and confusing when policies constantly…

It’s understandable that, as a consumer, nobody likes to be annoyed with robocalls — which…

It seems that things are always changing, and people are always talking. Sometimes it can…

With ever-changing technology, comes ever-changing rules and regulations. This has especially been the case since…

Violating the TCPA is a recurring nightmare for most call center managers. Every day, managers…

Every day, the U.S. federal government enforces thousands upon thousands of regulations that impact virtually…

It’s no secret that TCPA violations are popping up every day, and the cost of…

Call center managers everywhere know the U.S. FCC (Federal Communications Commission) keeps constant watch over…

Call centers are rightfully worried about TCPA compliance. And what they’re all looking for is…

Keeping agents TCPA compliant is tough. There are many ways contact centers can inadvertently bring…

WHAT: The Consumer Financial Protection Bureau’s (CFPB) recent Notice of Proposed Rulemaking (NPRM) for debt…