TCN’s intuitive inbound features are designed to put the best face on your company’s image. In less than a second, customers and clients are greeted with the information you choose and options to take action via the IVR, including connecting to the best agent on any number of criteria. This sophisticated routing technology is what ultimately allows agents to provide exceptional customer service.
Information is instantly received by the agent, who is better prepared to serve the caller’s needs and focus on high-value interactions. Alternately, customers can be directed to automated payment systems, web addresses, or mailing addresses. And for future campaigns, client information can be stored for processing and payment capture.
TCN Leads with its Simple, Innovative Inbound Features
- Hosted IVR for taking immediate action
- Enhanced ACD for sophisticated, skill-based routing
- Customizable call recordings and menus
- Toll-free and local numbers
TCN features are all designed to provide agents with ways to increase productivity and customers with the best experience possible — thus enhancing your company’s image and profitability.