Cloud Call Center Software

Virtual is becoming the new black, out with the old and in with the new….

In today’s world, everyone is on-the-go, always to the next objective or goal. Call centers…

The modern call center is driven by data. A contact center’s data says a lot…

When it comes to increased productivity and profitability, every organization tries to pin down a…

Expectations are a part of life. Everyone has them, and everyone in the business world…

Being connected with others is important now, more than ever. From emails and phones to…

Data and business intelligence reporting is becoming more crucial to how a call center operates…

Call center managers every day are met with many questions. Still, one that pops into…

Have you ever had your cell phone break unexpectedly? Not only is it an inconvenience…

Everyone has heard the idea that artificial intelligence will be the leading workforce of the…

T-Mobile Outage It looks like a software engineer in Silicon Valley might have tripped over…

When it comes to the success of a business call center, speech analytics tools are…