It seems like in today’s world, we are constantly getting updates about the latest and greatest technology coming out next. When people feel like they need to have the newest version of phones or laptops, many times the best way to make that happen is by getting a new credit card or starting a payment […]

Collection agencies are continually searching for the best ways to maximize bill collection effectiveness and increase agent morale. TCN’s cloud-based debt collection software increases revenue and can drastically boost recovery rates with an intelligent, predictive dialer system. Agent productivity can then significantly rise while eliminating downtime, wasted time on manual and in-between calls that allow […]

Peter Drucker, visionary business consultant and “the founder of modern management,” said it best: “If you can’t measure it, you can’t improve it.” So how can executives and managers best measure total operational success, and what do they measure? Today, we’re take a big-picture overview, breaking down critical call center KPIs from collections to sales. […]

Can we all agree – bill collectors have one of the most difficult professions out there? Add in customer stress that naturally arises from having conversations about money, and call center collection agents and agencies can find themselves working overtime to create a better experience and relationship with their customers. The secret: use proven call […]

At the conference, TCN will showcase its newest compliance and “call blocking” technology to improve transparency and call labeling accuracy for the U.S. collections industry. WHAT: Hosted by Receivables Management Association International, RMAi 2020 brings together debt buyers, originating creditors, collection agencies, law firms and brokers from around the world to discuss and debrief on […]

It’s no secret that TCPA violations are popping up every day, and the cost of each is also skyrocketing. Since 1991, when the United States Congress enacted the TCPA, we have seen continually improved legislation for both call centers and consumers. However, the enactment of the TCPA has not eliminated all bad actors or violators, […]

Call center managers everywhere know the U.S. FCC (Federal Communications Commission) keeps constant watch over them and their operations. The TCPA (Telephone Consumer Protection Act), passed way back in 1991, made it all possible. Now, almost 30 years later, the U.S. Congress continues increasing fines and penalties on companies that violate TCPA regulations. Because of […]

Working in collections means you’re likely opening your reports (and leveraging your call center technology) with an eye on two coffee-draining concerns: Maintaining regulatory compliance. Getting clients to pay their debts. Each of those problems requires their own unique solutions. What if you could effectively resolve both issues at the same time? Call center technology […]

Call centers are rightfully worried about TCPA compliance. And what they’re all looking for is a complete guide to TCPA compliance they can reference over time to ensure they’re following the best practices. After all, running afoul of the law can be quite costly. The FCC’s Telephone Consumer Protection Act 47 U.S.C. § 227 states […]

Guest Blog by Molly Weis  Apple iOS 13 Call Silencing Feature Apple released iOS 13 on Thursday, September 19, which came out one day before the launch of the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. Details on new iOS 13 features have been published since earlier this summer, including many improvements to make iPhone fasters, […]