Jan 28, 2020

TCN to Showcase Its Award-Winning Contact Center Technology at Receivables Management Association International’s 2020 Annual Conference

Posted In: Call Blocking & Labeling, Collections, Conferences & Events, Press Author: TCN

At the conference, TCN will showcase its newest compliance and “call blocking” technology to improve transparency and call labeling accuracy for the U.S. collections industry. WHAT: Hosted by Receivables Management Association International, RMAi 2020 brings together debt buyers, originating creditors, collection agencies, law firms and brokers from around the world to discuss and debrief on […]

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Oct 02, 2019

TCN and Numeracle To Host “Call Labeling and Call Blocking” Webinar

Posted In: Call Blocking & Labeling, Conferences & Events, Partners, Webinars Author: TCN

WHAT: The Federal Communications Commission’s (FCC) June 2019 declaratory ruling affirmed a carrier’s ability to block robocalls by default. As carriers move forward with implementation, the effects of improper call labeling may negatively impact organizations relying on voice communications to engage with their consumers. TCN, Inc., a leading provider of cloud contact center technology for […]

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Sep 20, 2019

Debt Collections Webinar – Understanding The Consumer Financial Protection Bureau’s Notice of Proposed Rulemaking

Posted In: Collections, Compliance, Conferences & Events, Press, Webinars Author: TCN

WHAT: The Consumer Financial Protection Bureau’s (CFPB) recent Notice of Proposed Rulemaking (NPRM) for debt collection is comprised of over 500+ pages explaining the proposed changes to the Fair Debt Collection Practices Act (FDCPA). The free, 90-minute webinar will offer deep insights into the locating/communicating section of the NPRM to identify the risks, requirements and […]

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Sep 04, 2019

TCN to Showcase Its Award-Winning Contact Center Technology at Debt Connection Symposium and Expo 2019

Posted In: Collections, Conferences & Events, Press Author: TCN

WHAT: Debt Connection Symposium and Expo 2019 (DCS2019), is the industry’s leading conference for collections, compliance and accountability. This year’s annual event will examine the operational decisions affecting company’s goals and the impact those decision have on the protection of the consumer, the brand as well as the company’s performance and continued existence. During the […]

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Jun 18, 2019

TCN To Showcase Latest Cloud Contact Center Features at IQPC’s 2019 Customer Contact Week in Las Vegas

Posted In: Conferences & Events, Press Author: TCN

WHAT: The world’s largest customer contact event, 2019 Customer Contact Week, will bring together more than 2,500 contact center and customer care professionals and more than 200 exhibitors on June 24-28, 2019. The conference will celebrate 20 years of customer contact champions while introducing cutting-edge technology and innovations for the industry. During the 2019 Customer […]

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May 29, 2019

Collection Agency Webinar – Important Metrics To Monitor On A Regular Basis

Posted In: Collections, Conferences & Events, Press, Webinars Author: TCN

The online event, sponsored by TCN and hosted by AccountsRecovery.net, to detail the types of metrics and data points collection agencies need to track WHAT: Collection agencies can be fountains of data, but enormous amounts of untracked data can lead to overwhelming and inefficient white noise. In many cases, collection agencies are tracking, reviewing and […]

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Jul 17, 2018

TCN, Inc.’s Co-Founder and Chief Technology Officer, Jesse Bird, To Co-Present At Google Cloud Next ’18

Posted In: Conferences & Events, Press Author: TCN

WHAT: Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & […]

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Nov 20, 2017

TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Posted In: Conferences & Events, Press, Utilities Author: TCN

WHAT: The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity. Li Tiatia, […]

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Nov 02, 2017

How the Cloud Based Contact Center Intersects with LISTEN2017

Posted In: Business Intelligence, Conferences & Events Author: TCN

As Bryce Payne and Clint Laubaugh prepare to attend LISTEN2017, a premiere event for customer engagement analytics professionals, we sat down to ask what they expect to see and hear at the three-day conference. They talked with us about cloud-based “everything,” including the cloud-based contact center, compliance concerns, and business operations. We know the cloud […]

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Aug 21, 2017

TCN Presents the Cloud Based Call Center at ACA Tri-State 2017

Posted In: Business Intelligence, Cloud Call Center Software, Collections, Conferences & Events Author: Mckay Bird

At ACA Tri-State 2017, a conference that attracts debt collection agencies and contact centers from the states of Indiana, Kentucky, and Ohio, Clint Laubaugh, TCN’s Executive Sales Manager met with attendees to discuss ongoing concerns inside the collections industry. He focused on three areas: efficiency, compliance, and dialing needs. Each topic receives further attention below. […]

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