IVR

In today’s world, customers depend on technology more than ever before. New technologies have surfaced…

Implementing an Interactive Voice Response system into your contact center can bring many benefits. How…

Having an Interactive Voice Response (IVR) is now essential for a modern call center to…

They say that two is always better than one. As call center technology is ever-evolving,…

TCN is your IT department “In the Cloud” for all your IVR needs. An IVR…

The call center ACD, or automatic call distribution system, is used widely across industries, nearly…

Every day, contact centers all over the world unknowingly waste time and money on customers…

Getting paid can be the hardest part of doing business. From collection agency contact centers…

What are 2 ways to optimize call centers? Shorten call times and increase agent availability….

MIT reports service-based businesses see higher customer satisfaction and retention rates when self-service meets customers’…

Capacity planning can be very difficult and confusing for many call center managers and executives….

Net Promoter Scores (NPS) are one of the best methods of measuring customer loyalty, according…