Jun 03, 2020

Call Center Technology to Keep Your Customers and Business Safe

Posted In: Cloud Call Center Software, COVID-19, Privacy & Data Security Author: Bryce Payne

Times Have Changed As times change, everyone’s lives and expectations of what’s “normal” shift accordingly. Where many people have recently needed to work from home due to COVID-19, several new challenges have surfaced for individuals and organizations. For call centers, accommodating home-based agents has been a learning process. One main concern that has arisen is […]

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Oct 08, 2019

iOS 13 to Silence Unknown Callers

Posted In: Call Blocking & Labeling, Collections, Now Trending, Privacy & Data Security, Strategy Author: TCN

Guest Blog by Molly Weis  Apple iOS 13 Call Silencing Feature Apple released iOS 13 on Thursday, September 19, which came out one day before the launch of the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. Details on new iOS 13 features have been published since earlier this summer, including many improvements to make iPhone fasters, […]

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TCPA Compliance

Nov 09, 2018

Training for Call Center Compliance; 7 Regulations Managers Need to Know

Posted In: Collections, Compliance, Privacy & Data Security Author: TCN

1. Call Centers Cannot Record the CVV2 Number on Credit Cards According to the Payment Card Industry Data Security Standard (PCI-DSS), all call centers are prohibited from recording CVV2 numbers along with other sensitive data such as full magnetic stripe data and pin numbers. This rule applies to written information along with recorded calls or […]

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Mar 08, 2017

The Top 7 Security Trends in the Call Center Industry for 2017

Posted In: Cloud Call Center Software, Now Trending, Privacy & Data Security Author: Kerry Sherman

The call center, be it a department or agency, works with data every minute of every day. Thus, it cares deeply about data security and privacy. Safeguarding information ensures the organization’s longevity. Customers, clients, and patients, after all, won’t stay long with an organization that fails to keep their personally identifiable information (PII) private and […]

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Feb 22, 2017

Part 1: How Could the New Administration Impact Net Neutrality and Consumer Privacy?

Posted In: Collections, Compliance, Privacy & Data Security Author: Darrin Bird

Anyone involved in telemarketing or collections wonders what the new administration portends for the Federal Communications Commission (FCC). It’s an admissible concern. The FCC governs national and international communications on a number of channels, so changes to it could hugely impact call center regulations and practices. The most pressing issues number two: 1. Net Neutrality […]

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Feb 25, 2016

Top VoIP Network Security Tips for 2016

Posted In: Privacy & Data Security, Strategy, VoIP Author: Jesse Bird

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system.

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Dec 17, 2015

What You Should Know About IP Telephony Security

Posted In: Privacy & Data Security, Strategy, VoIP Author: Jesse Bird

With new stories about recent cyber attacks and security breaches becoming increasingly commonplace, the issue of security for IP telephony is one that can no longer be ignored. Even companies with large, sophisticated systems like Target have found themselves the subject of data attacks by hackers aiming to collect customer information like social security numbers, […]

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API call center

Aug 27, 2015

Integrating TCN’s Cloud-based Call Center Solution: API & Security Upgrades

Posted In: Cloud Call Center Software, Privacy & Data Security Author: Terrel Bird

One of TCN’s greatest strengths is the software’s adaptability to meet the needs of a diverse client base. The tools and capabilities that make a hosted contact center so powerful can be seamlessly integrated with your existing systems, including customer relationship management (CRM) software, to build a complete virtual environment. When all the parts of […]

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Dec 17, 2012

Proactive Compliance and Security Tools from TCN

Posted In: Press, Privacy & Data Security Author: TCN

St. George, Utah—TCN Inc., global leader in virtual call center technology, announces the release of new compliance and security enhancements to its award-winning hosted call center technologies. Company CEO Terrel Bird states: “As the CFPB is and should be on most agencies’ minds, we continue to focus on delivering compliance and security tools that proactively […]

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