TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “TCN’s Agent Efficiency: Born in the Cloud.” The webinar will educate call center managers on how to ensure that agents have the tools and confidence at their disposal to perform their jobs in the best way possible. The webinar will also highlight several best practices to boost agent confidence and productivity.
Thursday, June 25 at 12 pm MST (2 pm EST)
To register for the webinar, visit: http://info.tcn.com/user-group-webinar-agent-efficiency
This webinar will demonstrate the importance of using the right metrics for evaluating success, such as:
- Are your agents just busy, or are they productive?
- Why agent efficiency can trump a higher operating cost.
- How transparency and visibility can affect performance.
TCN will also present three case studies of how agents can place more effective calls in a shorter period of time. When implemented correctly, these strategies that can lead to the following:
- Better consumer experiences
- Higher agent productivity
- More productive agents
- Less agent training costs
- Happier agents
Bryce Payne, Vice President of Sales – Bryce spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company’s rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.
Dave Bethers, Vice President of Enterprise Sales – Dave quickly climbed the ranks within TCN, starting as the Client Development Manager and now holding the title of Vice President of Enterprise Sales. His path to success was fueled by his drive to maximize efficiency, profitability, and growth and he did so with a focus on people, results-oriented needs assessment, and implementation management.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://dev.tcn.com or follow on Twitter @tcn.
Media Contact for TCN:
Gabriel Marketing Group