The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, titled “TCPA Developments and What to Expect for 2018.” The webinar will reveal industry insights and provide legal guidance on how TCPA and other compliance developments can impact call center businesses in 2018.
In this free webinar, attorneys at Hogan Lovells, an international law firm, along with the executive vice president of TCN, will discuss the following key points:
- Blending compliance with superior inbound and outbound agents
- Increasing first contact rate resolutions while minimizing compliance risk
- Identifying important reporting measurements and metrics
- Gaining insights into loss gaps and agent downtime
- Best practices for incentivizing call center agents
- How to leverage and utilize various compliance tools in the market
WHEN & WHERE:
Webinar: TCPA Developments and What to Expect for 2018
Date: Thursday, February 22, 2018, 12 – 1 p.m., MT (2 – 3 p.m., ET)
More information and to register: http://info.tcn.com/2018-compliance-in-review-webinar
Mark W. Brennan, partner at Hogan Lovells
Clients across industry sectors seek Mark Brennan’s practical advice on cutting-edge communications and privacy issues. An experienced advisor, he is as comfortable assisting clients on FCC and FTC policy and enforcement as he is providing actionable compliance strategies to operations teams. He receives dozens of requests each year to share his insights on consumer protection issues at industry conferences and is most well-known for obtaining significant victories for clients on Telephone Consumer Protection Act (TCPA) issues.
Sarah K. Leggin, associate at Hogan Lovells
Sarah Leggin advises communications companies on a variety of regulatory, policy, transactional and litigation matters before the Federal Communications Commission (FCC), Department of Justice (DOJ), the appellate courts and Congress. She has in-depth experience on issues including regulatory review of mergers and acquisitions, administrative rulemakings, congressional investigations and regulatory compliance and reform
Darrin Bird, executive vice president at TCN, Inc.
Darrin Bird is responsible for overseeing all business operations, establishing best practices across sales and account management teams and driving execution for TCN, a leading cloud-based contact center technology provider. With more than 17 years of experience in the IT and software industry, he has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans and implementing organizational structure.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit TCN, Inc. or follow on Twitter @tcn.
Media Contact for TCN:
Gabriel Marketing Group