Sep 24, 2019

TCN Receives 2019 “Contact Center Technology” Award From CUSTOMER Magazine For The Fifth Consecutive Year

Posted In: News, Press, Uncategorized Author: TCN

St. George, Utah – September 17, 2019 – TCN, Inc., the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that TMC, a global, integrated media company, has named TCN’s Cloud Contact Center Platform as a 2019 “Contact Center Technology” award winner, presented by CUSTOMER magazine. […]

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Customer Retention Strategies image

Sep 13, 2019

Call Center Customer Retention Strategies: The Unsung Heroes

Posted In: Uncategorized Author: TCN

Many business owners don’t realize that retaining customers is a legendary strategy for boosting the bottom line. A study by the revered inventor of the Net Promoter Score (NPS) famously wrote that boosting your retention rate by a mere 5% can result in an unprecedented rise in profits – anywhere from 25-95%. Comparing that to […]

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