With the recent transition to the work from home (WFH) model, call centers have experienced numerous challenges. TCN and Balto have partnered their technologies to provide customers with superior service and the ability to successfully navigate through this uncharted territory. The free, 50-minute webinar will offer strategies to improve your call center’s communication and compliance — whether from home or the office.
These deep insights will be provided by a collection agency customer, who will share the pain points they have experienced accommodating WFH agents and how they managed to maintain efficiency.
Despite the challenges in keeping operations smooth and employees safe, they were able to increase their annual net recovery by $40,000 while working at 25% capacity.
This live online event will provide useful tips for any contact center with agents — that includes everyone, right? Come join for the opportunity to ask questions and learn more about how organizations just like you are handling the same ongoing challenges during the COVID-19 pandemic.
Tune in to see how TCN and Balto have helped customers RACE to the top with:
WHEN & WHERE
Webinar: Strategies to Improve Communication & Compliance from Anywhere
Date: August 19, 2020 | 1:00 – 1:50 PM (ET)
Bryce Payne, VP of Business Development at TCN
Bryce spearheads all partner and channel sales efforts as well as maintains relationships with existing partners.
Marc Bernstein, Founder & CEO of Balto
Marc has developed AI call coaching that has analyzed over 10 million calls and helped thousands of professionals.
Surprise Guest, Client of Both TCN and Balto
Our third guest is a client who has experienced success using both services in conjunction with each other to improve performance.
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center software technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA compliance regulations.
Its “always-on” cloud delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit TCN.com or follow on Twitter @tcn.