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September 3, 2020
Your Call Center Workforce Management Software Basics
Posted In:
- WFM,
Author: Marie Christenson

A contact center’s overall goal is to have a profitable and productive workforce. Implementing a…

Read time: 3 min
July 27, 2018
How Call Centers Are Streamlining Workforce Management
Posted In:
- Cloud Call Center Software,
- WFM,
Author: TCN

Workforce management (WFM) covers the activities involved in producing a productive, profitable workforce in the contact…

Read time: 2 min
May 11, 2018
Call Center Management Tools and Tricks
Posted In:
- Business Intelligence,
- Strategy,
- WFM,
- WFO,
Author: TCN

Customer-centric communications should be no-brainers, particularly with the tools and best practices available today. And…

Read time: 3 min
December 2, 2015
Workforce Management and Optimization for Call Center Managers
Posted In:
- Business Intelligence,
- Cloud Call Center Software,
- WFM,
- WFO,
Author: TCN

Data analysis can help boost your call center’s productivity by measuring performance metrics and enabling…

Read time: 0 min